Refund policy

Returns
All orders are non-refundable and only may be eligible for store credit. If you have received a damaged or unsatisfactory piece you must contact Riley Vintage within 48 hours of receipt. If 48 hours from delivery have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with any and all tickets and tags still attached.

Gift cards are final sale and are no eligible for any refund.

If an Exchange is Needed :
To complete your exchange, we require you to obtain a Riley Vintage RA number before shipping any items back.

Please do not send your purchase back without a proper RA Number. Items received without confirmed RA number will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your store credit will be issued at that time. We can only provide store credit. No refunds will be provided.

If you are approved for a return, then a credit will automatically be applied to your Riley Vintage account, within 7-10 business days.

Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rileyvintage.com for an RA number to begin the exchange process.

Gifts
If you received a Riley Vintage item as a gift and the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received to Riley Vintage HQ, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, you will need to have the gift giver contact us to start the return process.

Shipping a Return
The return process and shipping information will being upon an RA request.

You will be responsible for paying for your own shipping costs for returning your item if there are no damages or defects. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance in order to guarantee the receipt of the package.